Learn about the new Features from FoneConnector 4.
How to delegate calls to your colleague:
It is possible to delegate a call back to your colleague in the callwindow.1. Go in the callwindow to the settings:
2. Choose “delegate call back”:
3. Choose the Colleague you want to delegate:
4. Write a short massage:
5. The delegation appears as a task under your customer contact:
6. The delegation also appears at your colleague: