As of now we offer you extended business hours and North American phone numbers:
Mo – Thu: 3:00 am – 3:00 pm (EST)
Friday: 3:00 am – 12:00 pm (EST)
Our none American customers can still reach us at our German phone number: +49 2622 978 0000
The telephone support and the remote maintenance are billed in 15 minute increments at $30.00*.
Support credits are available in our shop.
Why is the support not free?
The systems we offer have very extensive features. Our support team consists of well-qualified experts who not only assist you in technical matters but also answer conceptional questions.
The products we offer are also relatively cheap. Being a trading partner we do receive a percentage of the market price of the products we sell, but this share is not enough to ensure consulting and support of this quality for free.